Guest Service Agent
This role is an exciting opportunity to deliver exceptional guest experiences.
* Key Responsibilities:
* Provide a warm and friendly reception to guests upon arrival
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels
* Oversee the accurate processing of guest reservations, updates, and special requests
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance and resolving issues
About the Role:
The Guest Service Agent will be the first point of contact for our guests, making them feel welcome and at home. This individual will provide exceptional service, ensuring a smooth and efficient check-in process, while addressing any immediate inquiries or needs.
What You'll Be Doing:
* Providing exceptional customer service to guests
* Maintaining accurate records of guest information and preferences
* Communicating effectively with guests, colleagues, and stakeholders
* Assisting with guest complaints and resolving issues promptly
Benefits:
This is a great opportunity to join a dynamic team and contribute to delivering exceptional guest experiences. If you have a passion for providing excellent customer service and are looking for a rewarding career, we encourage you to apply.
We manage over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.