Senior Intake and Administration Officer
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* Salary: $35.12 -$36.66 p/h + super + salary packaging
We are seeking a highly skilled Intake and Administration Officer to join our team. As the backbone of our operation, you will be responsible for leading daily intake and admin operations, ensuring a smooth and structured workflow. Your excellent customer service skills and experience in supporting teams will enable you to deliver top-notch service to members, staff, and stakeholders.
Key Responsibilities:
* Manage daily intake and admin operations, maintaining a high level of organization and efficiency
* Provide exceptional customer service to members, staff, and stakeholders through phone, email, and other communication channels
* Process and manage documents, travel bookings, and other administrative tasks with accuracy and attention to detail
* Create and track forms, support billing and claims, and maintain spreadsheets to ensure data accuracy
Benefits:
* Salary Packaging – up to $15,900 tax-free each year, plus $2,650 for meals, accommodation & venue hire
* 5 weeks of annual leave, plus bonus leave over Christmas/New Year
* Professional Development allowance, study leave, and loads of learning opportunities
* Retail discounts, cashback offers, a wellbeing allowance, and discounted private health insurance
* A commitment to cultural safety and diversity
Requirements:
* Top-tier customer service skills, with experience in supporting teams and keeping things running smoothly
* Admin all-rounder, with experience in Microsoft Word, Excel, and Outlook
* Fast and accurate data entry, with a keen eye for detail
* Strong communication skills, with the ability to work collaboratively as part of a team
* Master of time and tasks, with the ability to prioritize and meet deadlines
* A current driver's licence is required
About Us:
We are a not-for-profit organization dedicated to empowering communities to thrive through equitable health and wellbeing. Our mission is to provide quality health services that are accessible and affordable to people wherever they choose to live. We foster an environment of continuous education and exploring staff projects to ensure our team can meet the needs of the communities we serve.
Career Advancement Opportunities:
We offer a range of career advancement opportunities, including professional development allowance, study leave, and loads of learning opportunities. Our staff are passionate about making a difference and are committed to excellence in everything they do.