About Northern Trust:
Northern Trust is a globally recognized, award-winning financial institution with over 130 years of experience.
We serve the world's most sophisticated clients using leading technology and exceptional service.
Our Client Service Delivery Manager supports Superannuation & Government clients in relation to all aspects of Asset Servicing and Fund Administration.
Job Responsibilities
* Manage administrative and relationship needs of Superannuation, Sovereign and Government clients.
* Respond to client inquiries and coordinate client activity.
* Act as a key consultant to clients, assisting in formulation of best practices, redesign of processes, evaluation and implementation of Asset Servicing & Fund Administration services.
* Ensure overall client satisfaction by facilitating efforts of the service team, coordinating resources to ensure timely deliverables and issue resolution.
* Develop a complete understanding of clients' business and operating model, strategic objectives, goals, and market challenges.
* Assist Relationship Managers in counselling clients on emerging issues, products/services, legal/regulatory changes, and general financial environment.
* Participate in development of solutions to client needs, coordinate presentations, and ensure smooth delivery of new services.
* Identify opportunities to improve existing processes resulting in increased productivity and strengthened resilience.
* Travel to client locations for service reviews or new business opportunities as required.
Requirements
* In-depth knowledge of Asset Servicing and/or Fund Administration, supporting Asset Owner clients such as Superannuation or Sovereign Wealth Funds.
* Skills in negotiation, problem solving and client servicing are necessary to service the client relationship.
* Excellent organisational and time management skills.
* Attention to detail and client service focus.