Role Profile: Assistant Job title: Research and Knowledge Specialist Reports to: Research Centre Manager Business Unit: GC&R Location: Sydney Purpose of role (but not limited to): To provide high-quality legal and business research and current awareness services utilising online research products. Key duties (but not limited to): The provision of quality legal, company and industry research to legal staff, Corporate Services and clients. Organising and responding to inter-library loan and document delivery requests - Law Courts Library, Law Society Library, State Library of NSW New client research to assist in clearing conflicts Maintenance of FIRST, library management software including vendor communication and troubleshooting On-boarding new starters to the Research Centre services Utilising a variety of online sources, compilation and distribution of efficient, timely and relevant online Current awareness services tailored to the requirements of the Business Units. Cataloguing and collection maintenance Liaising with publishers when required - new PBO's, platform issue, database enhancements. Reviewing, developing, editing and updating procedures for the Research Centre Intranet updates Assist in the implementation of trials for new products, in particular legal AI products - setting up users, vendor communications, onboarding and assist users in getting the most out of these tools. Keeping abreast of new technology and information resources that will improve the research service to the lawyers. Key internal relationships/contacts: Key external relationships/contacts: Research Centre Manager Partners and lawyers in all areas of the firm Business Development Finance Information Technology · Clients · Legal publishers · Legal offices/libraries Role specific skills and experiences: Professional qualification in library and information practice and eligibility for membership to Australian Library and Information Association (ALIA) OR a degree in Law or a related field. Previous experience in a similar role in a law firms or professional services firms. High level legal and industry research skills Understanding and appreciation of current technology, in particular legal AI and how it can be used to support the research function. Ability to work in a small team environment with minimum supervision. A pro-active "can do" attitude and excellent people and communication skills, both verbal and written Experience with FIRST or similar library management software Experience with content management software and HTML Role Profile Competencies: Technical Ability Clarifies and identifies the underlying problem to be addressed. Gathers data and information. Demonstrates basic knowledge in fields of specialisation. Seeks assistance where appropriate. Contributes to team learning and development activities where required. Contributes to team knowledge resources where required. Participates in training activities Client Focus Provides reliable and responsive service, meets deadlines. Builds relationships with internal clients. Seeks to understand the teams' service proposition to clients. Shows attention to detail. Is approachable and accessible. Seeks to understand and meet client needs and expectations Teamwork & Leadership Manages emotions, treats self and colleagues respectfully. Is professional, adapts to the professional services environment. Participates fully in team activities, demonstrates enthusiasm. Assists when colleagues require help or are under pressure. When receiving work understands task and expectations, reports regularly on progress Keeps colleague informed about progress and any challenges that may impact on the deadline Management & Organisation Balances priorities, meets deadlines Keeps supervisor informed about workloads and deadlines Observes confidentiality Understands and meets ethical and professional responsibilities Gains insight into how law firms are managed Reference Number: 60350-0013423311 This is a 3 days WFH hybrid position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.