Your NEXT Opportunity
With new product launches, strong business growth (increasing from 110 employees in 2021 to 192 employees currently), and recently winning major tenders, it is an exciting time to join Next Payments
The Role
The Research and Development Engineer is responsible for configuring, testing, analysing logs, and enhancing both the hardware and software within the Next Payments' hardware product suite. This role ensures the high availability, reliability, and performance of all Next Payments payment solutions, products, and services for our customers.
Key responsibilities:
* Quality assurance test to ensure products are free from hardware and software bugs, defects, and problems.
* Working hands on with hardware components within the Next Payments' product suite.
* Analyse hardware and communication logs to identify and troubleshoot issues.
* Create and implement test scripts to progress the development and maintenance of new and existing Next Payments' hardware products.
* Create and implement change management plans.
* Create and maintain user documentation on processes, policies, hardware and application configuration and help related materials as new products and services are developed.
* Provide support to Next Payments Operations in the development and maintenance of new and existing hardware, software and associated services.
* Troubleshooting tickets of technical issues, including diagnosis and analysis, and providing a resolution path for hardware, software, and networking issues.
* Installing and configuring hardware and software.
* Directly supporting the roll-out of new products, including hardware and software within the Next Payments' hardware product suite.
* Being able to manage multiple projects and incidents at one time.
* Supporting the CTO / R&D department to ensure systems meet the needs of the business.
About You:
* Proficiency in hardware and software testing methodologies.
* Strong ability working hands on with hardware components.
* Experienced in QA testing.
* Excellent learning and researching skills.
* Strong logical reasoning and problem-solving mindset with clear communication across technical and non-technical teams.
* Ability to analysis hardware and communication logs.
* Excellent attention to detail and ability to multitask.
* Ability to build strong relationships both inside and outside the organisation.
* Ability to work independently under minimal supervision.
* Tertiary qualification (Certificate IV, Diploma or Degree) in Information Technology, Computer Science, Electronics, or relevant job experience beneficial.
* Competency with different operating systems (Windows / Linux based OS).
* Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
* Experience with electronics or electro-mechanical systems (with experience with cash accepting or dispensing equipment preferred).
* Ability to provide step-by-step technical help, both written and verbal.
* Strong interpersonal skills to assist in both non-technical individuals with complex technical issues.
The Perks
* Friendly, fun, and supportive work environment - we are extremely proud of the culture we have created
* Strong commitment to staff enjoyment with our Social Club Committee scheduling fun afternoon activities to give staff the opportunity to step away from the office and socialise with colleagues.
* True appreciation and recognition of hard work
* Established internal career progression pathways
* Company training and development policy with opportunities for supported participation in external certifications and courses
About Us
Established in 2013, Next Payments is one of Australia's strongest, multi-award winning and fastest growing payments companies. Headquartered in Melbourne with branches in Sydney, Brisbane, and Wellington, we are 97% Australian and 3% New Zealand owned with Macquarie Group being our largest shareholder.
At Next Payments, our success is due to our proven and reliable products and services, ensuring the seamless operation of our customers' businesses. We provide end to end solutions in the payments space, including ATM installation and services, issuing, and managing digital wallets, QR code payments, debit and prepaid card issuing, and bespoke customer experience integration.
We are an equal opportunity employer and value diversity at our company. We actively recognise our committed people and provide exciting learning and career development opportunities.
At Next you will matter, whatever it takes We call it Next Respect.
Next Payments is environmentally conscious and after 3 years of hard work, we are proudly Carbon Neutral certified
How to Apply
If you would like to join Next Payments, please send us your resume and a short cover letter - We want to hear from you personally and understand why this role and our company is of interest
Please note that only candidates required for interview will be contacted.
You must have the right to live and work in Australia to apply for this position.
Next Payments is not accepting inquiries from recruitment agencies for this position.