$80,502 – $88,860 salary package – includes base salary ($70,926 – $78,289), employer's contribution to superannuation and annual leave loading.
About the role
As a Customer Service Representative, you will be the first point of contact for TAFE NSW students, prospective students, and former students. This customer‐facing role based on campus supports people at every stage of their journey from initial enquiries through to course information, enrolment, completion, and general support services. You will provide friendly, accurate, and timely support across multiple channels, including face‐to‐face, phone, and online. You will support customers with enquiries, applications, and a wide range of student services, always aiming to resolve issues quickly and deliver a positive and supportive experience. You will work as a team player, adaptable and proactive, supporting different Student Services teams during busy periods, resolving or escalating complex enquiries, identifying customer needs, and ensuring the customer is always at the centre of your decision‐making. This full‐time role (35 hours per week), Monday to Friday, worked between 8:00am and 6:15pm, is based on‐site at a TAFE NSW campus.
About you
You will bring experience working in a fast‐paced, high‐volume customer service environment, supporting customers across multiple channels such as face‐to‐face, phone, and online. You enjoy helping people and take a proactive, customer‐first approach, always looking for ways to provide a positive and efficient experience. You are a strong team player who is adaptable and comfortable working in an environment where priorities can shift. You take ownership of your work, communicate clearly, and collaborate effectively to resolve enquiries and support your team during busy periods. You will have strong attention to detail and be confident using a range of systems and technology, including MS Office and digital communication tools, with the ability to quickly learn new systems. CRM experience is highly regarded. In addition, you will hold a minimum Certificate III in a relevant administration discipline (or equivalent experience) and be willing to travel to nearby campus locations if required.
Our commitment to Diversity, Equality and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
This is a child‐related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‐employment process.
To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.
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