Dental Reception / Clinical Coordination
Are you ready to take the next step? Our modern Epping clinic is expanding and seeking a Receptionist/ Coordinator. In this role, you'll support our clinical team with seamless appointment management, admin duties and patient follow-ups ensuring excellent outcomes and a standout patient experience.
Key Responsibilities
* Greet patients warmly in person and by phone, creating a calm and professional first impression.
* Manage patient check-in and check-out, confirming details, medical history updates, and consent forms.
* Handle patient enquiries with empathy and discretion, including treatment, fees, scheduling, and post‑op care queries.
* Support anxious patients with reassurance and clear communication.
* Maintain a tidy, welcoming reception and waiting area.
* Act as liaison between reception, clinicians, assistants, and management.
* Clinical support lunch cover.
* Clinical Huddles and nursing "go to" staff member.
* Contribute ideas to improve patient experience and clinic efficiency.
* Support dentists, oral health therapists, and the larger team in working more efficiently.
* Train, upskill and mentor staff as required, including existing junior dental assistants.
* Assist with team management.
* Manage stock and ensure equipment is maintained.
Required Skills & Experience
* 2+ years experience in dental nursing/ reception
* Confidence managing clinician schedules and treatment blocks.
* Excellent organisation, attention to detail, and time management..
* Experience coordinating specialist, surgical, implants, orthodontic, or sedation workflows (Not essential but desirable)
* Familiarity with health fund and clinical duties
About You
* Proactive problem‑solver who anticipates clinical needs.
* Reliable, punctual, and able to manage confidential information.
* Collaborative team player with a "let's fix it" mindset.
* Quick learner who enjoys improving systems and processes.
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