Manage facilities services in a Commonwealth-Owned Property within the designated WoAG portfolio. Develop sound working relationships with key client staff and tenant representatives.
About this Role
* Proactively engage client stakeholders to ensure tenant expectations are met
* Build, develop, and maintain effective client / stakeholder relationships across multiple levels of the organisation
Key Responsibilities:
* Management of Facilities as designated by Manager Operations – Centres for National Resilience
* Create and maintain a site field manual that accurately documents all negotiated financial and procedural agreements between building owner and users
* Ensure compliance with statutory regulations on fire, health and safety standards
* Recommend continuous quality improvement practices and implement Industry Best Practice operations
* Implement building procedures and performance measures and ensure they are always maintained
* Manage, negotiate, and communicate effectively with contractors, clients and onsite staff
* Ensure all Critical Environment (CEM) requirements are met
* Review existing operations regularly to reduce costs, improve operational standards, and implement resource efficiency and sustainability initiative
* Ensure disaster recovering and business continuity plans are implemented and maintained
* Participate in and support drills, training, and other exercises designated by Manager Operations – Centres for National Resilience
Financial Management:
* Actively work to ensure that the site's financial operations are meeting or exceeding targets and control requirements
* Ensure financial processes are always followed
Safety First:
* This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors
* Report and escalation of WHS near miss/good catches and incidents in accordance with CMO reporting tool and escalation matrix
Site Monitoring:
* Recommend continuous quality improvement practices and implement Industry Best Practice operations
* Continuously monitor contractor performance and suitability for works onsite, ensuring works are delivered within the WoAG contract service level agreements and to a high standard
* Maintain up-to-date asset information within JLL's asset management platforms, providing updates and undertaking regular gap analyses
* Regularly review all maintenance schedules to ensure required activities are being undertaken at appropriate intervals
* 24/7 emergency call support and site attendance is required
Database Management:
* Preparedness to develop a strong understanding of the various property management database systems
* Complete, update and maintain applicable web-based management information systems, including uploading various property documentation
* Ensure all data is held accurately in our systems to allow payment in a timely manner
Risk Management:
* Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained
* Ensure escalation procedures and incident reporting procedures are implemented and maintained
* Adhere to JLL's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies
Job Type: Full-time
Location: On-site – Melbourne, VIC