We’re seeking an enthusiastic and reliable Office Trainee – Receptionist to join our team. This is a great opportunity for someone starting their career who is keen to learn office and customer service skills in a supportive workplace.
Our aim is to provide our customers with a high level of service that makes Fix Auto Gladstone and Novus Glass Gladstone the most successful panel and automotive glass shop in Gladstone.
As an Office Trainee your goal is provide support within the office with customer service, administrative duties and general duties as required to both Fix Auto and Novus Glass.
RESPONSIBILITIES
- Greet customers and be the first point of contact.
- Answer phones and respond to emails.
- Provide friendly customer service in person and over the phone.
- Liaising with customers and insurance companies.
- Communicating with customers and insurance companies.
- Keep the reception area clean, tidy and organised.
- Help with vehicle arrival check ins.
- Perform general office tasks such as data entry, filing, scanning.
- Use basic computer programs such as Microsoft Word and Excel
- Enter information into internal systems and insurer portals.
- Order office and workshop supplies when needed.
- Ability to work in a team environment and maintain good working relationships.
- Assist with banking and around town collections.
- Picking up and dropping off customers when required.
- Work well as part of a team.
What we’re looking for:
- A positive attitude and willingness to learn.
- Good communication skills
- Basic computer skills
- Attention to detail and good organisation
- A friendly and professional manner.
- Ability to work reliably in a team environment.