We are seeking a driven and customer-focused professional to cover a 12/14 month parental leave period in our Equipment team. Reporting to the Service Manager, this role will be primarily responsible for delivering a high standard of customer service to all service customers, as the initial contact for the equipment service business to support day-to-day operations of the service centre.
Key Responsibilities:
* Be the first point of contact for all Service calls
* Establish and maintain excellent business relationships with clients, dealers and colleagues
* Manage incoming service request calls and gather information to enable service teams to carry out works
* Provide proactive follow-up calls to customers after the delivery of machines or completion of work orders
* Prepare customer quotes for service works in consultation with Service managers
* Ensure work orders are completed, updated and correlated with technician times
* Process completed purchase orders and invoice completed job cards into systems when required
What We Need:
* Strong customer service skills and a customer-first focus
* Polite and professional phone manner
* Experience in an administrative support role
* Knowledge and experience in dealing with end users
* Strong interpersonal and communication skills with the ability to establish effective business relationships with internal and external customers
* Strong computer literacy, in particular, experience in Microsoft applications
* Experience in use of ServiceMax and SAP
Benefits:
* This is an exciting opportunity to join our team and take on new challenges