Australian Citizens residing in Australia only respond.
Ability to obtain Baseline Clearance.
OverviewDutiesMaintain and configure Service Cloud, Health Cloud and Digital Experience applications.Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.Perform ongoing system administration including maintaining users, monitoring application metrics, managing Salesforce configurations and data integrity.Deployment of changes via existing DevOps framework.Perform interrogation of various log sources to investigate issues.Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.Develop and maintain documentation on processes and configuration.Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.
).Work within an Agile delivery methodology.Troubleshoot API and integration issues with different applications e.g., MuleSoft.Develop meaningful event monitoring and alerting.Provide knowledge transfer and training within the team.Selection CriteriaAt least 5 years experience within the Salesforce ecosystem.Experience/Exposure with Salesforce Industries including OmniStudio.Hands-on experience with version control, branching and metadata deployments.Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.Demonstrable experience providing technical support for Experience Cloud.Platform Developer 1 Certification or Vlocity Certification will be a standout.Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.Required Skills:
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