A premier Australian university is seeking a Senior IDS Telephony & IVR Services Officer for hands-on operational ownership of telephony and IVR systems. This role requires experience in Cisco technologies, a high level of customer service, and a passion for continuous improvement. The ideal candidate will thrive in a multicultural environment and possess strong strategic thinking abilities. Flexible working arrangements and commitment to wellbeing are part of the employment package.#J-18808-Ljbffr