Customer Success ManagerLocation: SydneyIndustry: IT Research & Advisory, Enterprise Client ManagementManage and grow a $1 M book of business across enterprise and government clients.
Ideal for someone with a consulting, project delivery, or strategic Customer Success background.
The ideal candidate will have either junior consulting experience or a more traditional Account Manager or Customer Success Manager background.About the RoleAs a Customer Success Manager, you'll build executive relationships, lead strategic renewals, and ensure every client extracts ongoing value from the company's research, events, and advisory.
This is not a traditional customer success role but rather a client-facing, insight-driven engagement model.Key Facts About the RolePortfolio Size: $700 K to $1 MRetention Focus: 80%+ retention rate targetClient Mix: Enterprise, mid-market, and governmentCommission: 7.5% on renewals, 10% on uplift, up to 3% stacked incentivesSupport: Strong onboarding with cross-functional support from Research and SalesKey ResponsibilitiesOwn client relationships and lead all renewal and value conversationsDeliver strategic insights and maintain executive alignmentIdentify upsell opportunities and co-own them with salesTrack performance, forecast renewals, and ensure consistent delivery valueIdeal Skills and ExperienceBackground in consulting, project management, or strategic customer successAble to manage high-value accounts and complex stakeholder groupsExcellent presentation and communication skillsComfortable engaging senior decision-makers and influencing outcomesSoft SkillsProactive problem solver who thinks strategicallyStrong business acumen and customer empathyDetail-oriented with strong follow-throughCareer ProgressionMy client is scaling rapidly, offering multiple growth paths across client services, account management, and leadership roles.Compensation & BenefitsBase Salary: Circa $100 K + SuperOTE: Circa $142 K depending on targetHybrid Work: 3 days in office, 2 WFHStepping into an established book of businessApplication ProcessMeet with Sales Manager and top-performing CVPMeet with Head of Strategy & GrowthDeliver a 20-minute presentation to the leadership teamBe the strategic partner clients trust.
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