Customer Care Representative - ARH Greater Western Sydney
Join one of Australia's leading animal referral hospitals, committed to providing the highest standards of care for pets. Our state-of-the-art facility in Western Sydney is dedicated to delivering exceptional veterinary services with compassion and expertise.
Due to ongoing growth in the business, we are looking for a friendly and organised Full-time Customer Care Representative to join a close-knit team and be a welcoming face to our clients and their pets!
Responsibilities
* Full Time role across a variety of day shifts, evenings and weekends
* Handling a high volume of inbound calls
* Welcoming clients and their pets to the hospital
* Booking and managing appointments
* Invoicing and taking payments – including cash and EFTPOS
* Processing payments on Vetpay and Medipay finance platforms
* Data entry and requesting documents from referring vets and clients
* Liaising with referring vets
About Your Experience And Skill
* Minimum 2 years' experience in a reception / customer service role
* Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
* Experience with appointment entries, invoicing, and taking payments
* Ability to manage your time effectively
* Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
* Strong interpersonal and relationship skills
* Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)
If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!
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