Description
At Amazon, we're working to be the most customer-centric company on earth. As a Site Training/Learning Manager (also known as a Learning Area Manager), you will have the opportunity to lead the Training and Learning & Development space at our site in Lytton, Brisbane.
This is a permanent role which is an active member of the site leadership team reporting to the Regional Learning Manager, with visibility and potential to support network initiatives. In this role you will drive and support site performance and have a strong ability to influence without authority.
To be successful in this role, you will have a customer centric mindset coupled with strong problem-solving skills and the ability to work in a fast-paced, dynamic environment. You will be able to use transferable skills picked up from previous operational execution, knowledge of warehousing/manufacturing or training and execute using a strong hands-on approach.
Key job responsibilities
* Be a trusted partner with the operations teams, support functions and Learning departments to ensure a high standard of safety, quality, productivity and customer experience
* Create, manage and implement standardised training programs ensuring they are consistently implemented, tracked and recorded
* Track and communicate Learning progress at a local and network level
* Lead a team of Training Coordinators, including their development & performance
* Oversee Forklift Verification Programme and ensure documentation is compliant and up to date
* Analyse data to suggest improvements for training & operations and drive continuous improvement activities
* The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves" including jumping into some of our warehouse roles on a regular basis
All the while, you'll keep your eyes on the prize: building up a growing team and cementing Amazon's wider Operations as a great place to work. In the process you'll show deep understanding of the unique challenges faced by customer-facing, highly interactive teams like these, and support their interests accordingly.
Basic Qualifications
* Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience in facilitating
* Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
* Experience managing multiple projects, prioritizing, planning, and managing time
* Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
* Strong analytical skills and ability to interpret data
Preferred Qualifications
* Experience building, managing and coaching a team in a high-growth environment
* Experience with Kaizen and Continuous Improvement Process
* Experience in a multi-site environment
* Bachelor's degree or equivalent, or 2+ years of Amazon experience
* Cert IV in Training & Assessment would be advantageous
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
- Amazon Commercial Services Pty Ltd
Job ID: A3128076