Join to apply for the Performance Manager role at Jetstar Airways6 days ago Be among the first 25 applicantsJoin to apply for the Performance Manager role at Jetstar AirwaysAbout JetstarWe’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either - the Jetstar Group also includes Jetstar Asia and Jetstar Japan, and is one of the largest low-cost airline groups in Asia Pacific by revenue. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.About JetstarWe’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either - the Jetstar Group also includes Jetstar Asia and Jetstar Japan, and is one of the largest low-cost airline groups in Asia Pacific by revenue. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.Job DescriptionExciting opportunity to lead and implement people and operational initiativesPermanent full-time opportunity, working Monday to FridayLocated at Sydney AirportThe OpportunityThe Performance Manager supports the Airport Services Manager to deliver the employee experience within the Airport. On behalf of the Airport Services Manager, the Performance Manager will lead the and implementation of people and operational initiatives. This role is integral to delivering safety, succession planning and productivity, whilst cultivating a high-performance culture amongst a large, diverse and industrialised workforce. You will manage a team of Team Leaders, Customer Service Officers and Cabin Baggage Officers.In addition, you will lead the rollout of the following across the Airport: Performance Management, Employee Engagement Initiatives, Employee development, Recruitment activity, and Airport change initiatives.The Core Responsibilities Of This Role Will BeAssist the Airport Manager to identify, design and implement strategies to drive improved employee engagement utilising both informal and formal feedback through the employee engagement survey resultsCoordinate onboarding activity for new starters at the AirportAct as a coach and mentor to frontline employees to aid in developing frontline capabilityHold regular performance reviews with team members to provide coaching, support and guidance on individual performance and motivation, to optimise effectiveness and drive continuous improvementEnsure employee matters are dealt with effectively and in a timely manner, including escalation to relevant stakeholders. When required develop individual development plans with team members ensuring performance gaps are identified and bridgedProvide leadership, coaching and support to all team members, identifying and nurturing talent developmentIdentify both team and individual development opportunities and design and implement plans to stretch, expose and challenge team members to motivate them to achieve excellenceSupport the Airport Manager to implement a culture of safety, service and operational excellence across the AirportTo be considered, key skills will include:Extensive experience within Airline Operations or Airport Services3-5 years experience leading and managing a teamProven track record of driving business performance through strategic, and tactical planning competence and implementation.Experience developing, fostering, and maintaining internal and external stakeholder relationships at leadership levelsPragmatic with a strong understanding of commercial and business requirements.Strong commercial orientation and high level of business acumen with ability to communicate effectively.Strong negotiation, communication, organisational and influencing skills at senior levels.Strong leadership skillset and leader of leaders.High level of problem solving and analytical skillsBusiness or Aviation Degree or equivalent industry experienceOur CultureJetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.Our BenefitsTeam members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.Inclusion and DiversityJetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.Applications close: Wednesday 18th June, 2025Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionGeneral BusinessIndustriesAirlines and AviationReferrals increase your chances of interviewing at Jetstar Airways by 2xSign in to set job alerts for “Performance Manager” roles.Manager / Senior Manager - Performance & RewardSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 months agoSr. Performance Engineering Manager (CS e-STORAGE)Sydney, New South Wales, Australia 3 months agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoDigital Performance & Optimisation Senior ManagerSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 days ago(CRO) Senior Manager - Performance and OptimisationSydney, New South Wales, Australia 4 weeks agoSnapfish Regional Director, Australia & New ZealandMillers Point, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia 1 day agoManager / Senior Manager - Performance & Reward (Legal)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 hours agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$90,000.00-A$110,000.00 1 day agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoEveleigh, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 5 days agoWe’re unlocking community knowledge in a new way. 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