Service Desk Professional Opportunity
We are seeking a highly skilled Service Desk Analyst to deliver top-tier technical support and assistance to our clients.
* Diagnose, troubleshoot, and resolve Level 1 incidents and requests related to hardware, software, network, and other technical issues.
* Accurately document all user interactions, solutions, and outcomes within the ticketing system.
* Escalate complex issues to Level 2 or 3 teams in accordance with established protocols.
* Clearance: Australian Citizen with Current Baseline Clearance.
This is an exciting opportunity for career advancement with a leading advisory and IT solutions company.