Network and Voice Support Technician (MSP) – Refined
Spacetel is a Managed Services Provider and telecom partner, supporting SMB and mid-market organisations across South Australia. We combine practical, dependable IT with modern cloud, security, voice and connectivity solutions. You’ll join a supportive, high-performance team that values customer outcomes, teamwork, and continuous learning.
The Role
Reporting to the ICT Support Services Manager, you’ll be a trusted tech responsible for delivering hands-on support and projects across diverse customer environments. You’ll be the “face of Spacetel” on client sites—calm under pressure, proactive, and focused on outcomes.
You will:
- Provide onsite and remote Level 1/2 support across Microsoft 365, Windows 10/11, endpoint and network environments
- Implement, maintain and document server, storage, network, and cloud solutions (Microsoft 365/Azure)
- Own incident response and problem resolution within SLAs, including escalations where required
- Assist with project delivery (migrations, rollouts, network/firewall implementations)
- Contribute to pre-sales scoping/quoting and continuous service improvements
What You’ll Bring
- 2–3+ years’ ICT support experience (MSP background highly regarded)
- Strong Microsoft 365 tenancy admin (SharePoint, Teams, OneDrive), Entra/Intune, AD, DNS, DHCP
- Windows 10/11 support; general line-of-business app troubleshooting
- Networking fundamentals: switches, wireless, firewalls, VLANs, uplinks; backup monitoring/maintenance
- Experience with RMM and ticketing tools (ConnectWise or similar)
- Clear written and verbal communication, excellent customer service, and solid time/prioritisation skills
- A proactive, dependable, and solutions-focused mindset
Nice to Have (Highly Regarded)
- Virtualisation (Hyper-V or VMware)
- Modern UTM/NGFW experience (e.g., WatchGuard/Fortinet/Sophos)
- Unified Communications / VOIP (Teams Phone, 3CX)
- Backup & DR (e.g., Veeam/Acronis)
- Apple/macOS and Android support
- Microsoft Remote Desktop Services
The Fine Print
- Must reside in Australia with full working rights
- Current Australian driver’s licence (regular travel to client sites)
- Unrestricted National Police Clearance (or ability to obtain)
- Some regional travel may be required from time to time
- Practical technical assessment will form part of the selection process
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Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Support Technician?
- Do you have a current Australian driver's licence?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have experience in administration?
- Do you have technical support experience?
- Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
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