Role Overview
We are seeking a highly skilled and empathetic Care Manager to join our team.
This is an excellent opportunity for someone with extensive customer service experience, allied health background or case management experience to work in the specialized insurance industry.
The successful candidate will be responsible for managing a portfolio of physical and psychological claims, liaising with multiple stakeholders to ensure the end-to-end claims process runs smoothly.
This includes determining claim liability, managing treatment, processing payments, attending case conferences and implementing recovery and return to work outcomes.
Your approach will help injured workers navigate the recovery journey with confidence.
About the Role
* Key Responsibilities:
* Manage mental health and physical claims using exceptional customer service and decision-making skills
* Determine strategies within timeframes to achieve optimum outcomes and minimize claim costs
* Liaise with internal and external stakeholders to progress strategies and actions
* Facilitate active participation of the injured worker and their employer in return-to-work and recovery planning
* Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines
* Undertake ongoing reviews related to entitlements and payments
About You
* You have extensive experience in customer service
* A background in allied health, rehabilitation or disability support (such as case management) is advantageous but not essential
* You demonstrate empathy and resilience when supporting injured workers
* You are proactive, strategically focused and able to think creatively when engaging with stakeholders
* You possess strong communication skills and ability to build rapport with customers
* You actively listen and understand customer needs to enable recovery and return to work
* You are passionate about helping people get their lives back on track
About Our Offer
We offer a vibrant, collaborative team culture and flexibility to work from home when fully trained.
* Vibrant, collaborative team culture
* Flexibility with opportunity to work from home when fully trained
* Corporate wellbeing program with discounted health insurance and gym membership
* Discounts at over 350 retailers through Rewards Hub
* Annual tenure and performance-based recognition
* Comprehensive learning and development support
* Company-wide events to celebrate success
* Quarterly Reward and Recognition Awards
* Up to 16 weeks paid parental leave, plus super