Our Mission:
We aim to make it easy for tradies to hire and grow their businesses. As a key part of our team, you'll be responsible for guiding customers through our platform, ensuring they get the most out of Service.com.au.
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* Customer Onboarding & Support: Guide new and renewing customers through the setup process, showing them how to use features that drive results.
* Regular Check-ins: Maintain regular contact with your portfolio of customers, celebrating successes and addressing any decline in usage.
* Training & Coaching: Share best practices and tailored tips to help tradies feel confident using the platform.
* Problem-solving & Empathy: Handle frustrations calmly, turning challenging situations into positive experiences.
* Risk Management: Use data and engagement trends to identify accounts that may need extra support before they churn.
* Feedback Collection: Collect insights from your accounts to help improve our products and processes.
* Relationship-building: Build rapport and trust, focusing on long-term relationships rather than just completing tasks.
What's In It for You:
* A clear growth path into Senior Success leadership roles.
* A flexible location with a supportive team environment.
* Hands-on training, effective tools, and autonomy to manage your accounts.
* An opportunity to make a meaningful impact on thousands of Aussie tradies building their businesses.