Troocoo
Troocoo Government are currently supporting a key State Government client in the recruitment of multiple AO3 Business Support Officers These roles will join a busy team based full-time in Mackay, QLD.
Full-time temporary contracts | Initially to 27/03/2026 | $51.12 per hour + super
The Roles
We are recruiting for
two separate AO3 positions
, each contributing to customer service, administration, and stakeholder engagement, with responsibilities outlined below.
Role 1 – AO3/1 Maintenance Support Officer
In this position, you will:
* Provide efficient, high-quality customer service to internal and external stakeholders.
* Work within a fast-paced environment supported by KPIs and performance frameworks.
* Manage high-volume correspondence via phone calls and emails.
* Use strong interpersonal skills, including negotiation, de-escalation and dispute resolution when required.
* Contribute to a positive team culture and actively participate in internal improvement and innovation activities.
* Maintain high accuracy when preparing documents, reports and updating records and information systems.
* Perform general administration duties as required.
Role 2 – AO3 Business Support Officer
In this position, you will:
* Deliver high-quality customer service to QBuild customers across a range of operational activities.
* Coordinate travel bookings including flights, accommodation, car hire, ferries and charters within required timeframes.
* Monitor and manage internal and external correspondence, telephone enquiries and inbox management.
* Work effectively within a KPI-driven and fast-paced environment.
* Connect with industry partners, suppliers and internal teams to support timely and efficient service delivery.
* Ensure accuracy when compiling documents, reports and updating systems such as Ellipse and Microsoft Office tools.
* Develop and maintain procedures, manuals and registers, and contribute to process improvement.
* Perform general administrative duties as required.
What We Are Looking For
* Strong administrative & customer service experience.
* Prior experience within the blue-collar industry or public sector would be advantageous.
* Initiative and a strong willingness to learn.
* Immediately available and based in Mackay, QLD.
If either of the above roles sound perfect for you, please apply now