Key Responsibilities
* Provide first level of technical assistance to clients
* Registration of services, clearly identifying service needs
* Facilitate pre-authorization & watch imagery
* Escalation management
* Refer to catalogues, directories, or databases to answer client queries
* Collaborate with the service centre for coordination of services
* Conduct Warranty interventions (Such as battery exchanges, repair on bracelets etc.)
* Case cleaning utilising an ultrasonic / steam cleaner
* Partial disassembly / assembly of mechanical and quartz movements
* Conduct quality control checks for watches returned from the service centre
* Maintenance of tools and equipment / ordering of consumables
* Daily reconciliation and reporting of CS activities
* Receipt and registration of incoming parcels
* Conduct weekly stock take
* Be able to sell watches at times when needed
* Demonstrate complete knowledge of all product lines
* Understand watch technology; watch movements, calibres by model, "how they work" and relate knowledge to clients as needed/requested
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