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Client support

Maroochydore
Xestro
Posted: 5 December
Offer description

You have the degree. Now build the skills.

You have completed university. You know how to study, research, and meet deadlines. What you may not know is what real-world direction to take next.

If traditional graduate programmes or staying in your original discipline do not appeal, this may be a better starting point.

Xestro is a healthcare software company based in Maroochydore. We build and support the platform used by specialist medical practices across Australia.

We are looking for graduates with strong general intelligence and good communication skills to join our client support team.


What the role involves


You will start in client support, which is the best place to learn how our product and our clients work in practice.

You will:

* Investigate client questions and issues by breaking them down logically.
* Learn the structure and behaviour of the Xestro platform.
* Communicate clearly with practice managers and clinicians by phone, email, and remote sessions.
* Help new clients settle in during onboarding and early use.
* Contribute to improvements in documentation, processes, and training material.

Over time, this experience can lead into roles in onboarding, client success, operations, product, or quality assurance.


Who we are looking for


You are likely to be a good fit if you:

* Pick things up quickly and retain detail without being told multiple times.
* Are comfortable with software, even if you do not code.
* Can explain a complex idea in simple, calm language.
* Are willing to admit "I do not know yet" and then go and find out.
* Want to work in a growing company where your work is visible and matters.

Your specific degree is less important than your mindset. We are interested in how you think and how you deal with people.


What we offer

* Full-time, on-site role in Maroochydore.
* Structured learning and close exposure to how a software company actually runs.
* Stable weekday hours.
* A team that will challenge you and support you in equal measure.
* Competitive salary with clear progression pathways.


Salary


Salary from $69,160 per year, with the opportunity to move toward $80,000 after probation based on performance and contribution.


How to apply


1. Click Apply.
2. Upload a cover letter that starts with the word "Blueberry" and explains:

3. What you studied and why.

4. What you learned about yourself during your degree.
5. Why you are now looking for a problem-solving role in tech and healthcare.

Incomplete applications, or applications that do not follow these instructions, will not be considered.

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Send an application
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