Job Title: Service Coordinator
We are seeking a highly skilled and organized Service Coordinator to join our team in Perth, Australia. The successful candidate will be responsible for coordinating and optimizing the scheduling and dispatching of field service technicians to customer sites.
About the Role:
* Efficiently schedule and dispatch field service technicians to customer locations based on geographic location, skills, and urgency of service requests.
* Monitor real-time field activities and adjust schedules as necessary to meet customer needs and ensure timely completion of service jobs.
* Communicate job details, including location, customer contact information, and service requirements, to field technicians accurately and promptly.
* Optimize routes and schedules to minimize travel time and maximize efficiency, reducing operational costs where possible.
* Handle customer inquiries in a professional and empathetic manner, working towards swift resolution.
* Collaborate with field technicians and other relevant departments to troubleshoot and resolve on-site issues efficiently.
* Maintain accurate records relating to service and breakdown jobs.
* Coordinate quoted additional repair jobs and third-party suppliers for breakdown jobs.
* Monitor service work-in-progress.
* Monitor technician's work hours on a daily basis.
* Generate regular reports on service metrics, including response times, completion rates, job totals etc and present findings to the Field Service Manager.
Required Skills and Qualifications:
* Previous experience in a similar role is advantageous but not essential.
* Experience in the material handling industry or industrial services industry also advantageous but not essential.
* Strong computer literacy, including the proficient use of Microsoft Office applications (Outlook, Excel etc.).
* Experience using an ERP system (M3, SAP etc) advantageous.
* Proven ability to plan and prioritize work.
* Superior communication, interpersonal & time management skills.
* Strong telephone skills and experience responding to a high volume of queries over the phone and/or email.
* Proven ability to effectively resolve problems in a timely manner.
Benefits:
* TMHA is committed to ongoing growth and development of its employees.
* As a suitable candidate, you will be provided with the required training, support and development to further expand on your existing knowledge.
About You:
We are looking for a highly motivated and organized individual who is able to work effectively in a fast-paced environment. If you have a passion for delivering exceptional customer service and are able to work well under pressure, we would love to hear from you.