Technical Support Officer
Job No: 677446
Adelaide
Permanent Full Time
Insurance
Pay Band 3
Internal Secondment Opportunity – 6 Months
Role: Technical Support Officer (Claims Specialist Team)
Location: Adelaide
We have an exciting 6-month secondment opportunity for someone to join and support the Claims Specialist team in Adelaide as a Technical Support Officer. This role provides a fantastic opportunity to broaden your skills, contribute to team success, and further develop your career within Suncorp.
About the Role
As a Technical Support Officer, you’ll play a key role in supporting the Claims Specialists and Team Leader. Your focus will be on:
- Assisting with referrals and daily task support
- Providing coaching for success and training support
- Completing COP status update reports
- Supporting the Team Leader to manage daily team priorities
- Preparing monthly reports on trends or issues identified during coaching
- Actively contributing to the achievement of team and business goals
Key Accountabilities
- Meet or exceed individual Scorecard objectives
- Support the Team Leader in building a high-performance culture
- Develop robust working relationships with team members, internal stakeholders, and external service providers
- Ensure customer enquiries and complaints are managed effectively
- Positively contribute to risk culture, compliance, and organisational standards
- Provide timely and qualified support to enable the team to achieve strategic objectives
About You
To be successful in this secondment, you’ll bring:
- Previous insurance or claims experience (desirable)
- Strong organisational and time management skills
- Excellent communication and stakeholder management skills
- Resilience, self-discipline, and a customer-first mindset
- Confidence in decision-making and problem-solving under pressure
- Ability to identify and support the development of others through coaching
- Strong knowledge of compliance requirements and the Insurance Code of Practice
What’s in it for you?
- Opportunity to step up and gain exposure to leadership and coaching responsibilities
- Chance to contribute directly to business outcomes and team development
- Build your network and skills within the Terri Scheer and wider Suncorp teams
Does this sound like the next opportunity in your Suncorp career? We’d love to see your application – chase the sun – apply online today!
Advertised: 03 Oct 2025 AUS Eastern Standard Time
Applications close: 17 Oct 2025 AUS Eastern Daylight Time
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📌 Technical Support Officer
🏢 Job Details
📍 Adelaide