Job Info
Location: EDGE HILL, QLD
Salary: Above Award
Job Type: Permanent position | Full time position
Job Description
Position: Restaurant Supervisor Company: VIV ENTERPRISES PTY LTD Location: Edge Hill, Cairns
About Us: VIV Enterprises Pty Ltd operates the restaurant 'NOA,' located in the vibrant suburb of Edge Hill, Cairns.
Known for delivering exceptional dining experiences, we are seeking a skilled and experienced Restaurant Supervisor to lead and oversee front-of-house operations while maintaining the highest standards of service. Role Overview: As the Restaurant Supervisor at NOA, you will be responsible for managing the daily operations of the restaurant, ensuring smooth service, and leading the front-of-house team to deliver exceptional dining experiences.
This position requires a proactive, detail-oriented individual with strong leadership and organizational skills. Key Responsibilities: Team Leadership:
Supervise, train, and mentor front-of-house staff to ensure excellent service. Coordinate staff schedules to ensure adequate coverage during service hours. Conduct pre-service briefings and provide clear communication of service expectations.
Operational Management: Monitor and maintain restaurant standards, including cleanliness, presentation, and ambiance. Manage inventory levels for front-of-house supplies and liaise with suppliers as needed.
Ensure compliance with health and safety regulations. Customer Service: Greet and interact with guests to ensure satisfaction and address concerns promptly.
Manage reservations and oversee seating arrangements to optimize service flow. Handle customer inquiries, feedback, and complaints professionally. Financial Oversight:
Monitor daily financial transactions, including cash handling and POS system management. Assist in tracking revenue and expenses to meet performance targets. Provide input into pricing strategies and promotional activities.
Wine and Beverage Service: Oversee the wine and beverage program, including staff training on pairings and service. Ensure compliance with licensing regulations.
Qualifications and Skills: Certificate IV in Hospitality or equivalent (mandatory). Minimum of 1 year of full-time relevant supervisory experience (at least 20 hours per week).
Proven leadership and team management skills. Strong knowledge of food and beverage service procedures. Excellent communication, problem-solving, and interpersonal skills.
Flexibility to work evenings, weekends, and public holidays. Job Details: Employment Type: Full-time
Salary: $69,000 – $75,000 per year Schedule: 8-hour shifts (day, afternoon, and evening)
Supplementary Pay: Performance-based bonuses Work Location: In-person at NOA, Edge Hill, Cairns.
Work Location: In person