About our role in shaping a world where people and communities thrive, we're dedicated to providing customers with exceptional banking experiences.
As a key contributor to our Retail Banking team, you'll play a vital part in delivering high-quality customer service and ensuring customers are not only satisfied but strong advocates for the bank.
In an ever-changing banking landscape, we're committed to giving our people great opportunities to learn, grow, and try new things. Whatever your role at the bank, you'll be building your future while helping to build ours.
Your Day-to-Day
* Provide seamless branch experiences by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
* Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
* Contribute to significant uplifts in customer engagement and advocacy, creating real customer value.
* Actively participate in and support bank programs and initiatives.
* Take responsibility for 'knowing your customer' from a risk perspective and ensure compliance with the bank and branch policies and procedures.