As a Service Experience Manager, you will be the key contact for customers at our dealership. Your primary responsibility will be to ensure that vehicle servicing experiences are efficient and pleasant. In this full-time role, you will manage the entire service process from appointment scheduling to customer communication and overseeing skilled technicians.
Main Responsibilities
* Greet and liaise with customers to build strong relationships and understand their needs
* Schedule and coordinate service appointments, managing workshop workflow
* Provide accurate estimates and explanations of required work to customers
* Follow up with customers during and after service to ensure satisfaction
* Maintain detailed records of all service interactions and work performed
* Collaborate with the service team to ensure timely and high-quality service delivery
* Promote additional services and parts to customers as appropriate
Requirements
* Previous experience in a similar customer-facing automotive role is highly desirable
* Strong communication and interpersonal skills to build rapport with customers are essential
* Excellent problem-solving and critical thinking skills to identify and resolve customer issues are required
* Familiarity with automotive terminology and service procedures is necessary
* Proficiency in using computerized service management systems is mandatory
About Us
We are a leading automotive dealership dedicated to providing exceptional customer service. Our goal is to exceed customer expectations and establish long-term relationships.
Benefits
We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.