About Us
Metrocare Services is a fast-growing NDIS service provider dedicated to delivering high-quality, person-centered support to people living with disabilities. Our mission is to empower our participants to live independently and achieve their goals, while fostering a supportive and inclusive workplace for our team.
We are seeking a proactive and detail-oriented Admin & HR Assistant to join our team in Adelaide. This role is perfect for someone who thrives in a fast-paced environment, enjoys variety, and takes pride in delivering exceptional administrative and HR support.
About the Role
Reporting to the Client Services Coordinator and the CEO, you will play a pivotal role in keeping our administrative and HR processes running smoothly. From coordinating rosters and recruitment activities to supporting compliance and workplace health and safety, your work will directly contribute to the efficiency and success of the organisation. This is a part-time role (3 days a week) with an opportunity to increase hours as the demands of the role evolve.
Key Responsibilities
Administrative Support
* Manage day-to-day administrative tasks to ensure a well organised office environment.
* Handle incoming calls, emails, and enquiries, providing timely and professional responses.
* Coordinate and schedule appointments, meetings, training sessions, and events.
* Maintain accurate and confidential records in line with organisational policies.
* Prepare business correspondence, reports, and presentations for management.
* Organise venues, materials, and logistics for meetings, training, and inductions.
* Maintain up-to-date records of key stakeholders and service providers.
* Assist with marketing and communication activities, including email updates to stakeholders, social media engagement, and campaign coordination in collaboration with management.
Human Resources Support
* Assist in recruitment by drafting and posting job ads, reviewing applications, scheduling interviews, and supporting managers in candidate assessments.
* Organise and facilitate staff onboarding and induction programs.
* Maintain and update employee files, ensuring accuracy and confidentiality in HR and payroll-related information.
* Track and monitor staff compliance with training and certifications.
* Prepare, distribute, and collate staff feedback and culture surveys.
* Develop, review, and maintain HR and WHS policies, procedures, and position descriptions.
* Assist with performance management processes, including underperformance reviews, ensuring documentation is accurate and accessible.
* Manage rostering and coordinate shifts to meet participant needs.
* Maintain HR and CRM systems such as Visual Care, always ensuring information security and data integrity.
* Undertake HR data collection, analysis, and reporting for internal and external purposes.
Skills & Experience
Essential
* Experience in administration, HR support, or a similar role.
* Strong organisational skills and attention to detail.
* Excellent written and verbal communication skills.
* Ability to handle sensitive information with confidentiality and professionalism.
* Proficiency in Microsoft Office Suite and ability to learn CRM/rostering software.
* Strong time management skills with the ability to meet deadlines.
Desirable
* Experience within the NDIS, disability, or community services sector.
* Knowledge of HR processes, employment legislation, and WHS requirements.
* Qualification in human resources, business administration, or a related field.
* Experience using Visual Care or similar CRM/rostering software.
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Why Join Us?
* Be part of a growing organisation making a meaningful impact in people's lives.
* Supportive team culture that values your contribution.
* Ongoing professional development opportunities.
* Competitive salary based on experience.