Job Title: IT Service Desk Analyst
We are seeking a skilled and proactive IT Support Specialist to join our team. As an IT Service Desk Analyst, you will be responsible for providing technical support and assistance to our staff.
Your primary focus will be on managing and maintaining our core IT systems, ensuring high availability, regular updates, and seamless integration of these systems.
You will collaborate with end users, business owners, vendors, and technical staff as part of the IT Service Desk and Infrastructure Team to identify and resolve IT issues efficiently.
Key Responsibilities:
* Troubleshoot and resolve IT incidents in a timely and professional manner.
* Provide technical support and guidance to staff via phone or email.
* Manage issues for a wide range of IT hardware, systems, and applications.
Required Skills and Qualifications:
* Proven experience in providing technical support and troubleshooting IT issues.
* Demonstrated knowledge of IT systems, customer focus, and a proactive mindset.
* Excellent communication skills with the ability to deliver clear, concise support and guidance.
Benefits:
* A supportive and inclusive work environment.
* Opportunities for professional growth and learning.
* A chance to make a positive impact in the community.