The Plumbing Manager oversees daily operations within the plumbing department, ensuring projects are completed efficiently and to high standards of quality. This role involves coordinating teams, managing customer relations, and ensuring compliance with safety regulations.
Key Responsibilities:
* Oversee scheduling, dispatching, and assignment of plumbing jobs for efficient resource allocation and timely project completion.
* Manage inventory control of plumbing supplies and equipment to ensure availability while minimizing waste and controlling costs.
* Implement and enforce safety protocols and standards for a safe working environment and regulatory compliance.
* Handle customer inquiries, complaints, and feedback with timely and professional resolutions for high customer satisfaction.
* Negotiate contracts with vendors and suppliers for advantageous terms and procurement of high-quality materials and services.
* Develop and manage the plumbing department's operational plan for expense forecasting and revenue targeting.
* Facilitate ongoing training and development opportunities for plumbing staff to enhance skills and knowledge in latest techniques and technologies.
* Perform periodic evaluations of plumbing systems and processes for improvement and innovation, driving efficiency and effectiveness.
This position supports the company's goals of delivering exceptional service and optimizing operational productivity through strategic planning and resource management.