Field Technician II (Ballarat, Victoria)
* Full-time
Job Purpose
Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.
Core Responsibilities
* Needs to communicate in simple and clear terminology
* Ensure punctuality when attending appointments
* Display a high level of presentation and professionalism
* Ensuring accuracy and quality of information
* Collect all pertinent householder information whilst in the home
* All information collected must be sent within required timeframes
Followed‐by
* Execute standard operating procedures to ensure panel quality, security and privacy is maintained
* Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.)
* Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance
* Maintain WH&S awareness in the field
* Able to work independently for extended periods of time
* Efficient organisation of work flow
* Work outside of core business hours when required
* Maintain awareness of the Nielsen Data Classification Guidelines
* Work within the framework of Nielsen TAM ISO Management
* Strong verbal and outstanding interpersonal communication skills
* Exceptional Customer service / relationship‐building skills and results orientation
* Proficient computer hardware and software knowledge skills
* General knowledge of Audio‐visual equipment
* Ability to operate effectively with high energy and flexibility in a quality, fast‐paced, and constantly evolving environment
* Ability to work remotely, individually, and in a team environment
* Result oriented with aptitude for continuous process improvements
* Current Drivers Licence
* Awareness of Information Security and privacy principles
Skills (conceptual, interpersonal)
* Logical reasoning: be able to follow the correct processes and procedures in order to achieve job outcomes and solve problems
* Judgment: be able to make an independent decision with respect to the technical suitability of householders for installation and repair purposes
* Organising skills: be able to effectively manage administration duties and stock control, and organise workflow
* Empathising: be able to show sensitivity to and understanding to the householders' needs and concerns and always respond appropriately
* Influencing: be able to convey to the householder the importance of their contribution to the television rating process
* Speaking and verbal expression: be able to communicate/educate the householders how to correctly use the system by allowing them to participate in the process
* Personal attributes
* Initiative: be able to work independently in order to achieve job outcomes and proactively address possible problems and issues
* Honesty and Integrity: be able to demonstrate the highest level of professionalism and business ethics and consistently adhere to Nielsen Television Audience Measurement Code of Conduct, values and principles in all interactions
* Flexibility: be able to adapt to changing work priorities and respond accordingly in order to achieve a job outcome
* Results orientation: continually strive to exceed all departmental KPIs
* Collaborative: be able to build good relationships with all team members and other Nielsen Television Audience Measurement staff in order to achieve common organisational goals
* Service orientation: be able to display a high level of customer service and provide assistance to other team members when required
* Lifting/shifting TV's and devices
* Shifting TV cabinets and associated audio device furniture
* Bending / stretching behind TV's and associated furniture
* Lifting boxes of TV ratings equipment
Driving
* Driving is an expectation of the role
* All employees should adhere to the safety recommendations detailed in the Field WH&S procedure
* Extended driving periods in excess of 4 hours
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