Hotel Manager Job
We are looking for a highly skilled Hotel Operations Manager to join our team. As a Hotel Operations Manager, you will be responsible for the day-to-day running of the hotel, ensuring that every guest interaction is memorable.
About the Role:
* This role would be ideal for someone who is looking for the next step in their career and keen to learn from an experienced manager.
* You will work closely with the General Manager on the day-to-day running of the hotel.
* As a Hotel Operations Manager, you will be the hotel's chief host, brand ambassador, and experience creator.
* You'll lead by example, especially during peak periods, ensuring every guest interaction is memorable.
* Beyond operational leadership, you'll champion our People Brand, driving a culture of excellence, engagement, and continuous improvement.
Skills & Experience:
* Proven experience in a senior hotel management role or HoD role, ideally coming from a branded hotel environment.
* A strong background in rooms revenue and a solid understanding of F&B is preferable.
* Strong commercial acumen with a keen eye for market trends, competitor activity, and opportunities to drive profitability and value.
* Proficient in Opera Cloud PMS for efficient property management.
* Demonstrated strong leadership skills, fostering team collaboration and performance.
* Effective written and verbal communication, ensuring clarity across all levels of operation.
* Exceptional organisation and time management abilities to meet operational deadlines.
* Extensive experience across hotel operations, including F&B POS systems and equipment.
* Solid financial knowledge across all facets of hotel operations, including cost control and profitability analysis.
* Expertise in forecasting revenue and expenses to support strategic decision-making.
* Proven ability in developing hotel budgets aligned with business objectives.
* Skilled in writing comprehensive hotel business plans to drive growth and sustainability.
* Flexible and adaptable with working hours and days, ensuring operational continuity.
* Skilled in influencing and negotiating, with the ability to build strong relationships and promote ideas effectively within the team and broader business.
Key Accountabilities:
* Support the General Manager in hotel transition, rebranding, and upcoming refurbishment projects.
* Oversee day-to-day hotel operations, ensuring alignment with business needs and departmental efficiency.
* Collaborate with Heads of Department on rostering, SOP implementation, and operational standards.
* Manage housekeeping and maintenance programs, including room inspections, preventative maintenance, and FF&E scheduling.
* Assist Revenue and F&B teams with accurate weekly forecasting and yield strategies to maximize occupancy and revenue.
* Ensure compliance with health, safety, and emergency procedures while maintaining guest and staff security.
* Drive financial control through budget delegation, cost management, and payroll oversight.
* Maintain strong internal communication channels and lead regular management and departmental meetings.
* Represent the hotel professionally through guest engagement, corporate networking, and high-profile presence in public areas.
* Act as General Manager in their absence, ensuring continuity of operations and strategic decision-making.
Benefits:
* Incredible team member discounts from your first day on-the-job.
* 50% off stays at EVT hotels.
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Awesome winter and summer savings and discounts at Thredbo.
* Rapid career growth opportunities through our network.
* Local community involvement, volunteering and charitable giving.
* Australia and NZ's largest and most diverse experiences company – join the team and become an experience creator, opportunity taker, the ultimate Daymaker.