Description
Amazon Web Services is seeking a Technical Account Manager (TAM) to support our public sector Enterprise Support customers. This role will be a valued member of the Enterprise Support team who leads our customers to build and run their applications on the AWS platform.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability).
Key Responsibilities
TAMs work backwards from customers to define a support strategy, deliver expert advice on AWS services, assist with project launches and assist with operational issues. They are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
Every day brings new and exciting challenges on the job while you:
* Build solutions, provide technical guidance and advocate for customers
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Develop trusting relationships with customers, understanding their business needs and technical challenges
* Using technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk management
* Consult with a range of partners from developers through to C-suite executives
* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
* With a bias for action, proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
* Being part of a wider Enterprise Support team you'll provide post-sales, consultative expertise
* Solve problems across different customers as they migrate workloads to the cloud
* Uplift customer capabilities by running workshops and brown bag sessions
As we continue to expand, you'll have opportunities to develop your technical, consulting and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.
A day in the life
Internally we call this role a Technical Account Manager (TAM). Externally you operate as a Technical Consultant by earning trust with our customers and have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.
Our Technical Account Managers engage rising startups building their business from scratch, through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, projects, launch planning as well as stabilisation and operational issues.
Basic Qualifications
* 5+ years of technical engineering experience
* Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
* Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
Preferred Qualifications
* Experience with AWS services or other cloud offerings
* Experience in internal enterprise or external customer-facing environment as a technical lead
* Knowledge of software development tools and methodologies
* Experience managing budgets
* Background working with Public Sector and defence customers
* Experience with cloud migrations
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
Amazon Web Services Australia Pty Ltd
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