Mantra on Jolimont is located in the heart of Melbourne's sporting and entertainment precinct, with the MCG, Rod Laver Arena, AAMI Park and Hisense Arena all within walking distance. The property is a compact 8‐level building offering a range of accommodations, including studio, one‐ and two‐bedroom apartments, onsite dining at Boundary Line Bar & Kitchen and a heated pool and spa for guests to enjoy.
Purpose
As a Guest Service Agent, you will be the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Base rate of $26.70 ph Monday–Friday; Saturday $33.38 ph, Sunday $40.05 ph and Public Holidays $60.08 ph.
Primary Responsibilities
* Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check‐in to check‐out.
* Communicate with guests and colleagues to ensure cohesive collaboration.
* Conquer challenges alongside guests, transforming dilemmas into success stories.
* Promote hotel amenities and services by having a deep understanding of products and offerings.
* Share information on neighbourhood hotspots and must‐visit gems.
* Handle reservations accurately and manage guest accounts.
Skills And Experience
* Innovative approach to exceeding customer service expectations.
* Skilled at collaborating within teams and working independently.
* Proven ability to multitask and thrive under pressure, supported by strong organisational and time‐management skills.
* Proficiency in both written and verbal communication.
* Previous experience in hotel front desk operations is a valuable asset.
* Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.
Accor Benefits
* ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide.
* Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you.
* Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays.
* Learn Your Way – Support your career development with access to Accor's industry‐leading training platforms, Accor Academy and Typsy.
* Build Your Network – Connect with more than 300,000 Accor professionals globally who share the same guest passion.
* Worldwide Opportunities – Grow your career with over 400 hotels in the Pacific and more than 5,000 across 110 countries.
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