We are currently seeking motivated and passionate APS4 Employment Services Officers for a federal government agency, based in Adelaide.
These are full-time casual contract opportunities, commencing 24 March 2026 through to 30 June 2026, with the possibility of extension.
About the Role
As a Employment Services Officer, you will be the first point of contact for participants, employers and members of the public, delivering high-quality service across a range of channels. You will manage enquiries, resolve complex cases and apply sound judgement in line with legislative and policy frameworks, all within a fast-paced contact centre environment.
Hours of operation are 7:00am – 7:00pm (AEST), Monday to Friday (rotating shifts). The contact centre is closed on national public holidays.
Key Responsibilities
Provide guidance, support and advice tailored to individual participant needs
Manage and resolve complex cases, escalating where required
Conduct assessments and apply effective issue resolution strategies
Maintain accurate records within CRM systems
Navigate multiple IT systems simultaneously in a real-time environment
Assess and manage participant funding requests in line with guidelines
Apply judgement to determine eligibility and approve payments within delegation
Identify learning opportunities and mentor lower-level staff as required
About You
Strong customer service focus with a genuine desire to help others
Excellent communication skills, with the ability to tailor messaging and resolve issues
Ability to work autonomously and exercise sound judgement
Comfortable working in a high-volume, digital contact centre environment
Adaptable, resilient and able to manage changing priorities
Experience working within large or geographically dispersed teams will be highly regarded
Mandatory Requirements
Australian citizenship
Willingness to consent to a National Police Check
Ability to obtain and maintain a Baseline Security Clearance
What's on Offer
APS4-equivalent casual contract, with a view to extension after 3 months
Full-time hours with hybrid flexibility available following extension (post-3 months)
Adelaide-based role within a federal government agency
Opportunity to contribute to meaningful public service outcomes
If you are interested in providing support to your community members in an exciting and fast-paced environment, please APPLY NOW
Successful candidates will be contacted by a DFP recruitment specialist.
Please forward any questions to Sophie Haines via or
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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