About us: Our Vision: Your body, Your choice, Your future We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception. We work to give people reproductive choices. MSI Australia operates a network of 7 clinics, a national telehealth service providing comprehensive termination of pregnancy, contraception, vasectomy and national family planning support. Our Canberra clinic is open across Tuesday to Friday, with lists providing Surgical Termination of Pregnancy, Medical Termination of Pregnancy, Long-Acting-Reversible-Contraception, and Vasectomy. Position Title: Medical Administrative Assistant Location: Canberra Reports to: Nurse Unit Manager Position: Casual Position available - shifts based on operational needs of clinic The role: The Medical Administrative Assistant provides a professional, empathetic and human point of contact for all clients accessing services in the clinic. You ensure that all clients are entered onto the client administration system and admitted as required to our clinic network, are assessed for their eligibility against government benefits and private health insurance, are invoiced correctly and are provided appropriate documentation to enable claiming. You will be responsible for ensuring client comfort in the waiting area and being the first point of contact for clients seeking reassurance and information pertaining to progress through the client journey. The administration staff will assist the client to collect accurate demographic data and accounting details. You will have high regard for the integrity of medical records, quality data and client confidentiality. As the first face of contact for our clients, customer service skills are focal to the role. You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem solve, attention to detail and computer competencies. Your Responsibilities Reception Provide a safe, supportive environment for client admissions Maintain a professional phone manner, manage inbound calls, and transfer efficiently Uphold client privacy and confidentiality at all times Confidently handle client enquiries and complaints Identify client needs and escalate risks to the Nurse Unit Manager Data entry & medical records Ensure accuracy in all internal systems Enter client demographics and government benefits correctly Ability to summarise, edit and print discharge summaries and documents from internal computer systems Edit and update individual client appointment status in an internal computer system, details and clinical notes ensuring in line with client procedure for accurate medical record Maintain complete client details and print labels for clinical staff Prepare and archive medical records as required Follow all Health Information policies and privacy principles Eligibility Check/Medicare/Private Health/Invoicing/Billing Basic working knowledge of private health insurance, ability to submit eligibility checks via online portals and submit claims for payment Ability to perform Medicare eligibility checks through internal computer systems Ability to perform automatic and manual invoicing via internal computer systems Understanding of public, private and guarantor funding procedures to accurately complete billing and financial documents Hold working knowledge of EFTPOS machine functions including processing payments, MOTO functions and retrieving daily reconciliation receipts Allocation of payment, ability to generate a receipt for clients as required Processing end-of-day banking reconciliation Submit Medicare batching via internal computer systems for payment, escalating error reports to Supervisor for rectification Required Skills and Qualifications: A Pro-choice advocate Strong computer data entry skills and ability to learn complex computer programs (hospital software exposure highly desirable) Experience in a client-focused healthcare environment Desirable to have involvement in maintaining medical records Knowledge of private health insurance/healthcare billing Excellent written and spoken communication skills Written and spoken English language skills Effective time management and prioritisation skills Adaptability, Teamwork and Collaboration Self-Regulation and Ability to Prioritise Benefits of working at MSI Australia: We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits: Generous salary packaging options up to $9,010 $2,650 meals and entertainment, Dynamic Learning Management Platform and opportunity to access professional development / study leave allowance, Up to 14 weeks company paid parental leave Employee Assistance Program Discounted clinical services for you and your immediate family members. Employment Requirement: Provision of two professional referees, Be prepared to undergo a National Police Check, prior to commencement, Be prepared to undergo an International Vetting Check, prior to commencement, Evidence of current COVID-19 vaccinations and declaration of full immunisation history, Evidence of current working rights in Australia. Organisational Goals, Missions, Values, Purpose, Behaviour Statements In addition to the above, we also ask our staff work understand and demonstrated our goals, mission, values, Our Goal The Prevention of Unwanted Births Our Mission Children by Choice not Chance Our Values Integrity, Agency, Safety, Quality, Courage Our Purpose Your choice, made easier Values and Behaviours In this role, you will: • Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures. • Demonstrate commitment to organisational values and behaviours at all times. MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include: Care & Compassion - We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs. We always act with compassion and kindness. We conduct our work with honesty and integrity. Trust & Safety - We prioritise both the physical and mental well-being of our people, clients, communities and each other. Our words, actions, communications and workplaces are free from judgment and discrimination. We value accountability and know that we build trust with our clients and communities through all staff being accountable for their performance. Partner & Collaborator - We value partnership and teamwork and believe we are better together. We seek to collaborate with other organisations where our vision and values align. Our language, communication and actions focus on collaboration and cooperation rather than competition or conflict. Position enquiries: For further information regarding this position, please contact: recruitment@msiaustralia.org.au Application Support: Person and community centred healthcare involves cultural safety, a diverse workforce and multidisciplinary skills. We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ people. Should you require any support with this application, please contact: recruitment@msiaustralia.org.au