We are looking for an experienced Ecommerce Specialist to take ownership of e-commerce project management and strategy, working closely with the marketing team to implement initiatives that drive sales and enhance customer experiences.
Job Description:
* Oversight of product launches, promotions, and website improvements
* Identification of opportunities to optimise operations and improve efficiency through tools and data-driven strategies
* Management of the Shopify store for both customer/wholesale, including daily operations, product uploads, inventory coordination, and leveraging apps to streamline processes
You will collaborate with developers for site maintenance and enhancements while managing promotional activities and discount strategies. Additionally, you will monitor and optimise the customer experience, responding to inquiries, resolving issues, and using customer feedback to continually improve satisfaction and loyalty.