Key Responsibilities:
Reservation Management: Manage bookings for flights, hotels, car rentals, cruises, tours, and other travel components using various booking platforms.
Client Assistance: Support clients throughout the booking process by answering questions, confirming details, and making adjustments as needed.
Problem Resolution: Address booking issues, cancellations, or changes promptly to minimize client inconvenience.
Documentation: Maintain accurate records of all reservations, payments, and client communications.
Supplier Coordination: Liaise with travel suppliers and vendors to confirm bookings, resolve discrepancies, and secure the best options for clients.
Quality Control: Ensure all travel itineraries are complete, accurate, and comply with client preferences and policies.
Stay Updated: Keep current on booking systems, travel regulations, and supplier offerings.
Qualifications:
- Previous experience in travel booking, customer service, or related fields is preferred but not required.
- Strong attention to detail and organizational skills.
- Excellent communication abilities.
- Comfortable working independently in a remote environment.
- Proficient with computers and quick to learn booking systems.
- Passion for travel and providing excellent client support.
- Bilingual skills are a plus but not required.
Perks & Advantages:
- Fully remote work with flexible scheduling options.
- Access to travel industry discounts and training.
- Supportive team culture with mentorship and growth potential.
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📌 Travel Booking Specialist
🏢 Live the Dash Travel
📍 Tamworth