Customer Experience Specialist – Job Opportunity
We are seeking a highly skilled Customer Experience Specialist to join our Service Team. This is an exciting opportunity for individuals passionate about delivering exceptional customer experiences.
The successful candidate will be responsible for assisting customers across various channels, guiding them through their service requests, and ensuring timely issue resolution. Strong communication and organisational skills are essential for this role, as well as the ability to work collaboratively with the team.
About the Role
* Customer Support: Provide seamless support to customers via phone, email, and text messages.
* Case Management: Manage customer cases from initial request to resolution, ensuring efficient issue resolution.
* Scheduling: Coordinate service technician bookings and manage calendars for timely service delivery across Australia.
* Administrative Support: Maintain data integrity across various platforms and handle invoicing and payments.
This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you have relevant industry experience and a passion for delivering excellent customer experiences, we encourage you to apply.
What We Are Looking For
* Collaborative & Customer Focused: A strong service mindset and ability to work effectively with the team.
* Organised & Detail Oriented: Excellent organisational skills and attention to detail.
* Adaptable & Tech Savvy: Comfortable with new technology and able to adapt quickly.
* Driven: A positive attitude and ability to meet performance targets.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we would love to hear from you.
Benefits of Working with Us
We offer a supportive and collaborative work environment, ongoing skill development opportunities, and a chance to be part of a dynamic and growing company. If you are looking for a challenging and rewarding role, we encourage you to apply.