Job Title: Wholesale Coordinator
Our company is seeking an organised, proactive, and results-driven individual to support our Wholesale Leader in achieving revenue targets across key business channels. This is an exciting opportunity to be part of a passionate team committed to delivering exceptional travel experiences around the globe.
Key Responsibilities:
- Build and maintain strong, long-term relationships with key wholesale clients, including Area Leaders, Team Leaders and frontline selling staff.
- Provide day to day support to front line wholesale agents as required
- Conduct sales training for product types
- Monitor travel industry trends, competitor activities, and customer preferences to identify new business opportunities.
- Work with the reporting team to prepare accurate sales forecasts and regular reports to track performance, identify areas for improvement, and ensure alignment with business plans
- Work with internal stakeholders to resolve customer and wholesale agent issues/complaints to ensuring we maintain response SLA's and customer expectations
- Continually monitor wholesale processes and recommend changes to improve wholesale client experience as required
Requirements:
- Well-versed in one of our product verticals i.e. Escapes, Cruise and Touring
- In-depth expertise in at least one of our business systems in particular HQ, Explorer & Travel Tek
- Advanced knowledge and understanding of structure of Flight Centre Travel Group (removed)
- Excellent presentation, communication and interpersonal skills
- Ability to manage a diverse group of stakeholders
- Proactive approach to developing and maintaining strong relations with stakeholders
- Ability to analyse, identify key issues, interpret and extract trends from base information
- Ability to work in a fast-paced, target-driven environment
- Proficient in Microsoft Office Suite
What You'll Enjoy:
Gain career progression across a network of brands and businesses in an evolving industry
Say no to full price discounts on travel and more thanks to rewards program
Access to industry leading health and well-being programs and financial advisors
Set up shop in a swanky office with perks
Enjoy social events to promote networking, celebration of wins, and sometimes just for fun
Take volunteer leave as part of giving back to local community