Job Title: IT Support Specialist
About the Role
The IT Support Specialist plays a key role in delivering timely and effective technical support across all stores and our Head Office. In this role, you'll assist users with a wide range of IT issues, helping to maintain smooth day-to-day operations throughout the organisation.
You'll work as part of a supportive team, developing your technical skills while providing friendly, solutions-focused service to stakeholders at all levels.
Duties and Responsibilities
* Monitor daily store connectivity and data polling to ensure all systems are online and functioning.
* Provide first-level technical support to stores and Head Office, resolving IT issues promptly and professionally.
* Set up, maintain, and support hardware and devices including registers, iPads, laptops, printers, telephony, EFT machines, and stocktake kits.
* Manage IT requirements for new and existing stores, including NBN services, email setups, and peripheral configuration.
* Ensure sales data is processed correctly through Pathway and assist with store closure procedures when required.
* Respond to helpdesk alerts and BackOffice database issues, escalating where necessary.
* Coordinate and fulfill IT-related stationary orders such as register rolls and toner for stores and Head Office.
Key Skills and Qualifications
To be successful in this role, you'll need:
* Strong computer literacy, including familiarity with Windows operating systems and Microsoft Office applications.
* Basic understanding of telephony systems and SDWAN functions (or willingness to learn).
* Solid analytical and troubleshooting skills with a proactive, solution-focused approach.
* Ability to work both independently and collaboratively within a team environment.
* Excellent organisational and time-management skills, with a commitment to punctuality and meeting deadlines.
* Confident verbal and written communication skills, with a customer-focused mindset.
* Ability to build and maintain positive relationships with internal teams and external stakeholders.
* Self-motivated, enthusiastic, and able to stay calm under pressure while delivering high-quality work.
About Us
We are a leading jewellery retailer in Australia, known for creating an enjoyable and supportive working culture.