Patient Admissions Manager
Full-Time Role
About Aegis Health
Aegis Health has a guiding philosophy and deep commitment to quality health care based on compassion and respect. Aegis Health has evolved from the Aegis Group's extensive experience in care provision, to develop innovative health care services. At Murdoch Square, these integrated health services comprise Surgical services, Mental Health and Primary Care Services. The Surgical Services are located across three floors in the Aegis Health Private Hospital.
To learn more about Aegis Health, visit our website:
Aegis Health offers a competitive rate of pay and excellent onsite amenities.
We offer a supportive workplace, with education and training.
About the Role
This is an exciting opportunity, and you will play a pivotal role shaping the administrative function from the ground up
We are seeking an experienced Patient Admissions Manager to lead and manage the Hospital's Patient Admissions and Clerical Services. This is a key leadership role responsible for ensuring efficient, accurate, and patient-focused admission and discharge processes, while supporting clinical teams and optimising revenue and workflow outcomes.
You will coordinate, supervise, train, and develop a multidisciplinary Administrative Team, ensuring exacting standards of customer service, compliance, and operational performance across all patient entry points.
Key Responsibilities
Patient Admission Responsibilities
* Lead and manage the Patient Admissions team, including Ward Clerks, Admissions Clerks, Bookings Clerks, Receptionists, and Concierge staff
* Establish, execute and maintain a streamlined, efficient patient admission and discharge processes inline with key performance indicators
* Oversee daily clerical operations across wards, theatres, and reception
* Collaborate with Medical Records, HIM/Coders, and Revenue & Billing teams to support timely patient billing and contract management
* Develop, implement, and review workflows, policies, and procedures
* Collaborate with Medical Records, HIM/Coders, and Revenue & Billing teams to support timely patient billing and contract management
* Ensure Hospital Reception is sufficiently manned across designated hours and all emergency calls and codes are prioritised
* Develop, implement, and review workflows, policies, and procedures
Human Resources Management
* Manage staff rostering, leave, recruitment, performance management, and payroll authorisation
* Manage recruitment selection and appointment processes in adherence with Equal Opportunity Act, Disability Services and Occupational Health and Safety.
* Coordinate staff training, induction, mandatory competencies, and emergency code training
* Ensure compliance with legislative, safety, quality, and governance requirements
* Promote a culture of safety, accountability, continuous improvement, and excellent patient service
Essential Selection Criteria
* Demonstrated experience in a Private Hospital environment, including private health fund claiming
* Proven leadership experience supervising administrative staff, including rostering, recruitment, and performance management
* Strong knowledge of hospital patient administration systems and medical records
* High-level organisational skills with the ability to manage competing priorities
* Excellent communication and people skills, with a strong customer service focus
* Advanced level of computer literacy and meticulous attention to detail
* Commitment to the vision and values of Aegis Health
Desirable
* Experience with FYDO or other Patient Management Systems
* Knowledge of Health Fund Contracts
* Experience in quality improvement and process optimisation initiatives
Pre-Employment Requirements
* Verification of eligibility to work in Australia
* Police check clearance
* Working with Children Check (if applicable)
* Pre-employment health assessment
How to Apply
If you are an organised and compassionate professional looking to contribute to high-quality healthcare, we would love to hear from you.