Complaints Officer
The role involves investigating and managing complaints and discipline matters related to individuals within an organisation.
Key Responsibilities:
1. Provide accurate and impartial advice on complaints, discipline, and misconduct matters.
2. Investigate complaints thoroughly and afford parties procedural fairness.
3. Develop procedures for handling complaints and prevention strategies.
4. Ensure all complaints are clearly documented and dealt with fairly and timely.
Applicants should have 2-5 years of experience in complaints and discipline, strong investigation skills, a Working with Children Check, and proficiency in Microsoft Office and electronic content management systems.