Memorable Guest Experiences
As a Porter and Overnight Porter, you will play a pivotal role in crafting unforgettable experiences for our guests. Our team is dedicated to delivering exceptional service, and we are seeking a well-rounded individual to join us in Brisbane.
We offer a dynamic work environment that fosters skill development and career advancement. If you possess prior experience in valet, bell service, or front office roles in a luxury hotel setting and excel in communication and guest service skills, we encourage you to apply.
The ideal candidate will possess impeccable grooming, a polished professional demeanor, and the ability to lift heavy luggage and stand/walk for extended periods. A proactive attitude and composure under pressure overnight are essential for this role.
In return for your dedication, you can expect a competitive salary and comprehensive benefits package, including accommodation, meal discounts, and premium training. You will become part of a global IHG family, working together as a cohesive unit to deliver exceptional guest experiences.
* Welcoming guests with a warm and genuine smile to initiate memorable experiences
* Assisting guests with luggage, coordinating transportation, and fulfilling other needs
* Anticipating and meeting guests' needs through proactive engagement and tailored recommendations
* Providing support to the front office team by completing ad-hoc duties and assisting with guest needs
* Welcoming late-arriving guests with warmth and professionalism
* Offering valet parking services for arriving and departing guests
* Assisting guests with luggage, deliveries, or room transfers
* Supporting the Night Audit and Front Desk teams with guest requests and coordination
* Ensuring the front drive and lobby area remain clean and free of any guest concerns
We are committed to maintaining a safe and respectful work environment for all employees. If you share our values and are passionate about delivering exceptional guest experiences, we welcome you to join our team.