This team ensures guests have unforgettable experiences throughout their stay in Thredbo Village. They cover a range of accommodations such as the Thredbo Alpine Hotel and Thredbo Alpine Apartments as well as various external properties. Roles range through all stages of a guests experience from making their booking, preparing for their arrival and ensuring they are welcome and assisted throughout their entire stay.
Within all roles it is a requirement to provide excellent customer service, maintain a strong level of knowledge about the resort and deal well in fast paced environments.
Reception/Porter
Meet and greet guests, check them into the Thredbo Alpine Hotel, take hotel reservations, assist with luggage, handle special food & beverage event bookings and answer general resort enquiries. Outside of normal operating hours the Front Office team are the knowledge keepers for the resort, answering all after hours switchboard calls. Assisting in all aspects of the information centre's daily operations, including but not limited to; assisting guests with various enquiries of Thredbo and the wider local area, provide ticketing information, assist with Thredbo's managed apartments, and assisting with National Parks passes.
Skills & Experience
Hold a current, valid & unrestricted C class Manual Drivers licence (Required).
Experienced in hotel reservations, customer service or tourism (Desirable).
Ability to manage tasks and responsibilities autonomously.
Experience with Microsoft Office Suite.
About Thredbo
Thredbo is Australia's premier year-round alpine destination. Open 365 days, it boasts Australia's only alpine Gondola, the country's longest ski runs, European-style village, biggest alpine events calendar, and Southern Hemisphere's only Alpine Coaster. In winter, enjoy the best skiing and snowboarding; in summer, it transforms into the ultimate hiking and biking destination.
Thredbo is part of EVT, a market-leading experience creator. We bring to life some of the best-known brands, such as QT & Rydges Hotels and EVENT Cinemas, our portfolio ranges across entertainment, ventures, and travel. Being a part of EVT means believing in changing the game. Why? Because no one wants ordinary.
Benefits & Perks
Incredible team member discounts from your first day on-the-job like:
Thredbo staff pass with access to the mountain, leisure centre and more.
Discounts across food & beverage and retail outlets.
Discounted lessons, adventures, and rental packages.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ's largest and most diverse experiences company.
How to Apply?
Please note that when applying for roles with Thredbo you must submit an application for each team you wish to work with. During the application process you will be asked to list your preferences in the order you would like to be considered for each role. You will only be considered for the roles which you have applied for.
In your application use your cover letter to tell us why you want to join the Thredbo team and become an experience creator, opportunity taker and the ultimate Daymaker.
Be sure to upload any relevant certificates or licences to your application. A requirement of some of these roles are:
Hold a current, valid & unrestricted C class Manual Drivers licence
We are committed to providing safe and inclusive workplace. If you require any reasonable adjustments or support to perform your role, please let us know during the recruitment process.
At Thredbo, 'Everyone Belongs' encapsulates our commitment to an inclusive culture where diversity is celebrated, and everyone can thrive. We actively embrace the rich contributions of the LGBTQIA+ community, carers, First Peoples, and more. We strive to create a workplace where all Daymakers can be their most authentic selves.