About the Role
MYOB Acumatica is the leading ERP for mid‐market businesses in Australia and New Zealand. Our strength lies not only in the industry‐leading product but also in the ecosystem of services, products, and workflows that simplify complexity and move the business forward. Design is central to shaping that ecosystem, ensuring it is built on a genuine understanding of the people it serves.
Responsibilities
* Lead and develop a talented design team, driving high engagement, strong delivery, and exceptional partner and customer outcomes.
* Help shape the design strategy for MYOB Mid‐Market, focusing on the highest‐leverage opportunities for partners and customers.
* Champion design thinking and human evidence across the product organisation, integrating them into prioritisation, discovery, and build.
* Build and maintain a connected view of the end‐to‐end experience across the ecosystem, generating insights into where value is created and lost.
* Apply AI to reshape design practice, equipping the team to discover, prototype, and validate AI‐enabled experiences that create genuine value for customers.
* Build strong working relationships with Product Managers, PMM, Pricing, Engineering, Marketing, and senior stakeholders to make design's contribution to partner outcomes, customer experience, and business performance visible and impactful.
Qualifications
* Deep understanding of service, experience, and product design disciplines, with fluency across all three.
* Proven ability to lead, inspire, and develop cross‐functional design teams to deliver high‐quality, customer‐centred outcomes.
* Strong experience in systems thinking, able to connect end‐to‐end journeys across multiple products, channels, and organisational boundaries.
* Experience operating in a B2B, platform, channel‐led, or enterprise software context where design works around and beyond a core product.
* Ability to articulate and balance customer, commercial, and strategic perspectives, translating insights into actionable design priorities.
* Well versed with AI‐enabled design, automation, or data‐driven experiences, and curiosity to evolve these capabilities within the team.
* Strong experience in a design leadership role.
Benefits
* Flexible hybrid workplace that balances home and office work.
* Financial assistance for setting up a home office and access to corporate discounts and vouchers from top retailers.
* Partnership with Sonder to support wellbeing.
* In‐house training and programs, LinkedIn Learning, conferences, and study assistance.
* Variety of leave options, including up to four additional weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, and study leave.
* Access to communities focused on Wellness, Belonging, and Planet, where you can make meaningful contributions.
We're proud to be an equal‐opportunity employer and a Circle Back Initiative Employer. We embrace difference and encourage people to be their true selves, adding unique contributions to our culture.
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