At DBG Health, we are Defined by Good. Our purpose is simple but powerful: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for access to affordable, innovative health, wellness, and beauty solutions that make a real difference. This is more than a goal - it's our responsibility.
Headquartered in Melbourne, DBG Health is a global-scale independent health and wellness leader with over 1,500 professionals driving impact across Australia and beyond. Our mission is to deliver products, services, and experiences that empower people to feel better, live well, and thrive.
About the Role
Know IT All (KIA) is a data‑driven loyalty and customer management solution for pharmacies, offering a scalable platform to capture customer insights and personalise engagement. With targeted marketing tools and actionable insights, pharmacies can connect more meaningfully with customers.
Join KIA's Technical Support team and be the trusted expert supporting our clients and pharmacies with bespoke software solutions. You'll install and maintain customised systems, troubleshoot issues, deliver training, and work closely with customers across our Data & Information Solutions business to help them get the most from our products. We provide full training and onboarding for new staff members.
Role & Responsibilities
* Install, maintain, and repair software, collaborate with stores and clients, and train KIA staff on correct installation and support processes.
* Assist clients and stores to effectively use the software and act as a key liaison between internal KIA teams and Pharmacy Platform divisions.
* Proactively action support tickets to a high standard and meet KPIs, including data outage targets.
* Consistently meet agreed service and client satisfaction KPIs.
Skills & Experience
* 1-2 years of experience in a customer support or related role.
* Strong background in customer support and troubleshooting.
* Clear written and verbal communication to navigate conversations with non-technical customers.
* Confident in navigating computers.
* Experience with SQL, Excel, Microsoft Teams, and remote access software is highly regarded.
* Familiarity with Jira Service Desk or similar ticketing systems.
* A diploma in Information Technology or equivalent is desirable.
Benefits
* Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature, Chemists Own and many more.
* Free membership to 28 by Sam Wood - An online program designed to help Aussies get fit at home and live happier, healthier lives.
* Generous parental leave scheme - ask us about it
* Access discounted private health insurance through BUPA.
* Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.
* Ability to purchase additional leave to provide opportunity for employees to spend more precious time with family, travelling or even study.
* Explore the option of paying for your vehicle costs through novated leasing.
DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal‑opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.
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