6 month fixed term
- Salary packaging
- Work From Home options
- Formal learning and training programs
- On the job development opportunities
- Commuter Club | saving 10% off the cost of a yearly myki ticket
**The organisation**
Our client helps people with legal matters, they provide their legal services to people who are socially and economically disadvantaged, people with a disability, children, the elderly and people from culturally diverse backgrounds.
**The role**
Reporting to the program manager, you will be focusing on leading innovative process improvement to assist with workforce management, reporting and provision of administrative support. Playing a pivotal role to the development, maintenance and delivery of processes and systems that will provide support.
**Responsibilities**
- Develop, lead and manage the delivery of initiatives that are aimed at improving operational systems
- Evaluate business operational processes against performance metrics
- Lead the development of performance and service delivery targets
- Proactively develop, lead and operate specific improvement projects.
**Skills and Experience**
- Leadership experience managing teams within a contact centre
- Conduct effective resource plannin to maximise productivity
- Project management skills as well as experience using technological systems
- Ability to influence, liaise, consult and collaborate with internal and external stakeholders.
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