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Join to apply for the Customer Retention Coordinator role at Supagas
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About The Company
Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional
Introduction:
About The Company
Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.
Description:
About The Role
To support our growth focused approach, we currently have an opportunity in our Brisbane branch for an experienced Customer Retention Coordinator to join the team.
Duties & Responsibilities
* This role is "internal based" which is high volume of calls to our existing customers.
* Effective and efficient management of activities to proactively maximise existing customer base retention.
* Effective and efficient management of customer "gas cylinder reconciliation/audit" processes.
* Manage the "de-hire process" following through with recording reasoning and direct potential lost customers to the Account Manager to action "save" processes.
* Make contact (where necessary) with customers to facilitate the "retention" processes.
* Manage and facilitate interdepartmental relationships with the sales, logistics, administration, maintenance and technical teams.
* Competence and compliance management of above areas in line with relevant standards and Supagas Policies & procedures.
Benefits
* Generous base salary
* Uncapped, monthly paid commissions.
* Continual ongoing support and training provided
* Significant future career opportunities
Skills and Experiences:
Skills & Experience
* Experience in a retention role would be beneficial.
* Excellent time management skills, well organised and are natural planners.
* Candidates will have a passion for customer service.
* Excellent written and verbal communication.
* Flexible and adaptable to handle high pressure situations and have high level of resilience.
* Candidates who will be able to embody our 'Yes We Can' culture
* The successful candidate will be required to attend a pre-employment medical examination.
Most importantly at Supagas we value attitude above all else. We are looking for the next team player to embody the 'Yes We Can' ethos
If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team please, click apply below
Please note only shortlisted candidates will be contacted.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Oil and Gas
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